Important Information about your tuition!

You will receive this page and other important contact information at your first lesson.

Booking lessons:

Please enquire for details of discount bulk booking or group lessons of 2 or more people. When booking lessons, please make sure you note the time and date booked and arrive at the lesson on time. Booking lessons is entirely your responsibility and changes to bookings must be notified by phone as soon as possible. You may book a series of lessons at once or you may book each week. If you are not sure of your plans for the following week, you may book over the phone, by text or email.

Advance Payment:

You may pay with cash, cheque or online using Paypal. Please pay in advance as a deposit for your lesson. This is to guarantee your booking and allow the tutor to plan your lesson in advance. There is a discount for purchasing 6 half-hour lessons or 3 whole-hour lessons at once as shown on the previous page.

Cancellations:

Please call to cancel your lesson. If there is no answer, please leave a voicemail. Please do not cancel by text or email as these can go astray!

Before canceling a lesson, please consider that another client may have wanted the same slot. Canceling well in advance can enable usto fill the slot with another client but we will most probably not be able to fill that slot if it is cancelled at short notice. In this case, lessons cancelled within 24 hours or missed entirely must be paid for in full and for lessons cancelled within 48 hours, half of your payment must be charged.

Rebooking your lesson to another time on the same day within 48 hours will not affect your deposit and no cancellation charges will apply.

In the event of the tutor having to re-book a lesson, they will call giving as much notice as possible to rearrange the lesson at your most convenient time.

Refunds:

If you would like your payment refunded before the lesson you must request this at least 48 hours before your booked time. No refund can be made for a lesson you have received or missed.

Refunds for voice training CDs can be requested within 7 days of receipt. The original item must be returned as you received it before your refund can be issued. The refunded amount will be less any transaction and postage costs.

If you received the wrong CD or if it was damaged on delivery, you may exchange the CD free of charge.

Gift Vouchers:

Vouchers are available for up to one hours worth of single person lessons or one hours worth of group lessons. Vouchers can not be used for more than the indicated time on the voucher. Vouchers can not be bought more than once for the same person or group however the purchaser of the vouchers may buy more than one voucher provided they are not used by the same person or group. The recipient of the voucher must contact us and we will arrange a time that suits them. Refunds are only valid if there is no lesson booking or a refund is requested at least 48 hours before the booked time. Refunds can not be made for a lesson that has been received or missed.